Terms and Conditions

These Terms govern the website, estimates, bookings, and cleaning services supplied by JENAO Solutions LLC d/b/a Cado Premier Cleaning Group (Cado). The confirmed booking, applicable service scope or statement of work (SOW), and Cado's Cancellation, Payment, Refund, and Re-Clean Policy are incorporated into these Terms. A separately signed Commercial Service Agreement or SOW controls only where it expressly conflicts.

By completing the required acceptance checkbox, signing an agreement, approving a written quote that includes these Terms, or giving a recorded affirmative acceptance after receiving the applicable version, the customer agrees to these Terms. A person booking for another person, owner, tenant, organization, or property represents that the person has authority to grant access, order services, approve charges, and bind the customer. Cado may retain the accepted version, timestamp, booking ID, and available assent record. If the customer does not agree, the customer must not book or permit service.

A request is not confirmed until Cado accepts the date, arrival window, property, service area, scope, access plan, price, and payment arrangement. The customer must provide accurate information about square footage, occupancy, rooms, condition, pets, surfaces, hazards, parking, access, and requested tasks. If actual conditions materially differ, Cado may complete only the confirmed scope, offer a written change, reschedule, or decline unsafe or unsupported work. Cado will not charge unapproved additional labor or extras.

Only tasks stated in the confirmed booking or SOW are included. Unless expressly accepted in a separate written agreement and confirmed as insurable, services exclude biohazard or bodily-fluid cleanup; animal or pest waste; mold, fungus, asbestos, lead, fire, water, termite, or hazardous-material remediation; hoarding; sharps; illegal substances; weapons handling; junk hauling; carpet extraction; floor restoration; restaurant vents; roofs; exterior elevated work; repair; painting; packing; organizing; moving appliances, loaded furniture, or objects over 15 pounds; and work at hospitals, medical or dental offices, nursing or senior housing, industrial facilities, airports, utilities, dormitories, grocery stores, or other locations excluded by Cado's insurance. Cado may decline any work that is unsafe, outside training, outside insurance, or legally restricted.

Before arrival, the customer must provide lawful, safe, timely access; working water, electricity, lighting, and reasonable climate control; legal parking; accurate alarm/building instructions; and access to included areas. The customer must secure pets, children, cash, medication, jewelry, firearms, valuables, important records, fragile items, and irreplaceable property away from work areas. The customer must disclose aggressive or escape-prone animals, pests, mold indicators, bodily fluids, sharps, communicable-illness concerns, unstable fixtures, specialty surfaces, active construction, cameras in work areas, and other hazards. Cado may stop or refuse work if conditions are unsafe, threatening, harassing, illegal, or materially different from those disclosed.

The customer must provide current written instructions for keys, codes, lockboxes, gates, alarms, elevators, badges, security desks, parking, and contacts. If safe entry is unavailable for 15 minutes after Cado arrives within the confirmed window and Cado makes reasonable contact attempts, the visit is a customer-controlled lockout. The customer is responsible for reasonable locksmith, false-alarm, guard, towing, parking, building-management, or emergency-response charges caused by inaccurate, incomplete, expired, or unauthorized customer instructions. Cado remains responsible to the extent a charge is directly caused by Cado's proven failure to follow accurate written instructions. Keys and badges remain customer property. Cado does not duplicate them without written permission.

Pets must be confined away from active work areas. Cado personnel do not supervise children, vulnerable adults, guests, contractors, or animals. Harassment, threats, discriminatory abuse, sexual conduct, intoxication creating a safety concern, or threatening weapons may result in immediate departure and suspension or termination. The customer is responsible for injury, escape, or delay caused by an unsecured or undisclosed animal except to the extent caused by Cado's legally non-waivable fault.

Cleaning can reveal or worsen pre-existing damage, and already loose, brittle, deteriorated, corroded, improperly installed, unsupported, sun-damaged, or end-of-life items can fail during ordinary handling. The customer must identify such conditions and provide manufacturer instructions before service. Cado may decline a surface whose material, condition, finish, installation, or required method is uncertain. To the extent permitted by law, Cado is not responsible for failure caused by a pre-existing or latent defect, ordinary wear, improper installation or repair, manufacturer defect, corrosion, deterioration, colorfastness failure, or undisclosed specialty-care requirement.

Cado does not guarantee restoration or removal of every stain, odor, mineral deposit, grease condition, discoloration, scratch, mark, or result limited by age, material, damage, clutter, access, or excluded work. Report a missed included checklist item in writing within 24 hours after service, identify the location and issue, and provide reasonable access for review. The first remedy for a verified quality issue is one corrective touch-up of the affected included area. If correction is unavailable, inappropriate, or unsuccessful, Cado may refund the affected service charge. This process does not remove a non-waivable legal right.

The customer must inspect promptly. Visible damage and alleged missing property should be reported in writing within 48 hours after service. A latent issue that could not reasonably be discovered within 48 hours must be reported promptly after discovery and no later than 30 days after service, unless law requires more time. The report must identify the item, location, claimed event, discovery time, persons with access, and available photographs, video, receipts, serial numbers, or other proof. Preserve the item and evidence and allow inspection before repair or disposal, except for reasonable emergency mitigation. Cado may reasonably request a police report for an alleged theft. A worker's presence alone does not establish theft.

If Cado accepts responsibility for physical damage, Cado may arrange reasonable repair, pay reasonable repair cost, replace with a substantially similar item of comparable age and condition, or pay actual cash value immediately before the loss. Cado does not pay sentimental, speculative, antique, collectible, or special value unless disclosed and accepted before service. Resolution may require proof of ownership/value, insurer cooperation, salvage transfer, and a written release. Reasonable emergency mitigation must be documented.

Cado maintains general liability insurance subject to its terms, limits, exclusions, and insurer decisions. This statement does not create coverage or guarantee payment. If a claim is covered and paid under Cado's insurance, these Terms do not reduce insurance proceeds that the insurer agrees or is ordered to pay, up to the applicable policy limit.

To the maximum extent permitted by law, for a direct claim arising from one service visit that is not covered by insurance, Cado's aggregate liability is limited to the greater of three times the amount paid for the affected visit or $2,500 for residential service; or the greater of three months of fees paid for the affected location or $5,000 for commercial service. For a covered lost-key event, liability is limited to reasonable and necessary rekeying or replacement of like kind and does not exceed $25,000 for one occurrence.

To the maximum extent permitted by law, Cado is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profit, revenue, rent, data, use, or business opportunity; or substitute-service costs. These limitations do not apply where prohibited by law or to Cado's willful misconduct or gross negligence as finally determined by a court.

To the extent permitted by law, the customer is responsible for third-party claims and reasonable costs caused by the customer's lack of authority, inaccurate access instructions, undisclosed hazards or animals, unsafe conditions, customer-supplied chemicals, equipment, or instructions, or violation of law, a lease, association rule, or building requirement. The customer is not responsible for the portion finally determined to have been caused by Cado's negligence, willful misconduct, or liability that cannot lawfully be shifted.

During service and for three months after the customer's last service, the customer will not knowingly solicit, employ, engage, or pay outside Cado for cleaning work any worker personally introduced or assigned through Cado, unless Cado gives written consent. This restriction does not cover a general advertisement not targeted at Cado personnel, a pre-existing relationship disclosed before assignment, or contact initiated without customer targeting. A customer seeking a direct hire may request a written release and pay a $500 conversion fee, intended to reasonably reimburse recruiting, screening, onboarding, training, administration, and replacement costs rather than punish the customer. Cado may reduce or waive the fee where actual circumstances warrant or law requires.

Arrival times are windows, not exact appointments. Cado may assign or change authorized personnel without changing the scope. Severe weather, unsafe travel, illness, emergency, utility or platform failure, government action, or another event beyond reasonable control may require delay, rescheduling, or cancellation. Cado will not charge a customer for a Cado-caused cancellation and will promptly initiate release of any related authorization.

The customer authorizes the payment timing and amount disclosed at booking and must maintain a valid payment method. Contact Cado promptly with a specific billing question. A request to contact Cado before a chargeback does not limit legal or card-network rights. Cado may suspend future service for an unpaid, reversed, or disputed amount after providing a reasonable opportunity to resolve it.

Cado may take limited operational photographs when disclosed and reasonably necessary to document arrival condition, scope exceptions, safety issues, damage, quality, or completion. Cado will try to avoid people, identification, mail, screens, family photographs, access codes, and unrelated private details. Public marketing use requires separate affirmative permission. Customers must disclose cameras in work areas. Cameras may not be placed where workers reasonably expect privacy, including bathrooms used by personnel or changing areas.

The customer consents to transactional calls, email, and texts reasonably related to an inquiry, quote, booking, access, payment, safety, or support. Marketing consent is separate, optional, and not required to buy service. Message and data rates may apply. Marketing recipients may unsubscribe through the stated method.

Commercial service requires an authorized representative and a signed Commercial Service Agreement or SOW identifying the site, scope, schedule, access, price, payment terms, and insurance and safety conditions. Purchase-order or vendor-portal terms do not modify Cado's agreement unless Cado expressly accepts the change in a signed writing.

Unless a signed agreement states otherwise, invoices are due Net 15. Net 30 requires written credit approval. Invoice disputes must be specific and submitted in writing within 15 calendar days after receipt; undisputed amounts remain due. After a five-day grace or cure period, an unpaid undisputed amount accrues a late charge of 1.0% per month or the maximum lawful rate, whichever is lower.

Indiana law governs, without applying conflict-of-law rules. Before filing a claim, a party should send written notice describing the issue and requested resolution to the addresses in the Contact section and allow 15 calendar days for good-faith discussion. This does not prevent emergency relief, preserve-expiring deadlines, a chargeback right, or another non-waivable remedy.

Any court proceeding must be brought in a state court or small-claims court of competent jurisdiction in Marion County, Indiana, except that a consumer may bring a claim in any venue required by non-waivable law. The parties do not agree to mandatory arbitration or waive a jury in this version.

The version accepted for a booking governs that booking. Material changes apply prospectively and require renewed acceptance where appropriate. If a provision is unenforceable, it will be narrowed to the lawful extent and the remainder will continue. A waiver in one instance is not a continuing waiver.

The confirmed booking, applicable service scope or SOW, these Terms, and the Cancellation, Payment, Refund, and Re-Clean Policy form the agreement. A signed Commercial Service Agreement controls over conflicting general terms. Customer purchase-order language does not control unless expressly signed by Cado.

JENAO Solutions LLC d/b/a Cado Premier Cleaning Group

PO Box 7502, Greenwood, IN 46142

Email: info@cadopremierclean.com

Phone: 463-800-7630

Website: https://cadopremierclean.com